We can take bookings over the phone or via our online booking facility. All appointments will be confirmed via SMS or a telephone call, at least 48 hours prior to your scheduled visit. Please note that appointments unconfirmed will not be held. For large block bookings, we require at least a 50% deposit in order to secure your time at the salon.
All services within the salon are available as a Gift Voucher purchase. A printed, personalised Gift Voucher can be purchased over the phone and forwarded directly to the recipient, if required, to be booked at their leisure.
PLEASE NOTE: All vouchers have a 6 month expiry from the date of purchase. Our booking Policy applies with all Gift Voucher appointments made.
We understand that sometimes your schedule changes and you may need to re-schedule or cancel your appointment. Please consider that we run a services business and lost time could be given to another client and empty appointment times are a great expense to our business. In such cases we require at least 24 hours notice of any changes to your appointment. We reserve the right to charge the full fee for your appointment on your next visit, should you not contact us 24 hours prior to your scheduled time.
Any Gift Voucher bookings cancelled with less than 24 hours notice will be void.
Our salon is a peaceful retreat for you and others to enjoy. Please respect the relaxing salon harmony by turning off or switching your mobile to silent whilst in the salon.
We ask that you arrive at least 10 minutes prior to your appointment time to complete any necessary consent forms etc. Late arrivals will result in shortened treatment times or a cancellation fee to the full value of the scheduled appointment.
© Waterlily Skin & Body Therapy | Tel: 03 9589 6499 | Salon Policy