Salon Details

Scheduling Appointments

We can take bookings over the phone or via our online booking facility. All appointments will be confirmed via SMS or a telephone call, at least 48 hours prior to your scheduled visit. Please note that appointments un-confirmed will not be held. For large block bookings, we require at least a 50% deposit in order to secure your time at the salon.

Gift Vouchers

All services within the salon (not products) are available as a Gift Voucher purchase. A printed, personalised Gift Voucher can be purchased over the phone and forwarded directly to the recipient, if required, to be booked at their leisure.

PLEASE NOTE: All vouchers have a 6 month expiry from the date of purchase.  Any Gift Voucher appointments made over the phone are subject to 24 hours notice of cancellation.  Any Gift Voucher booking cancelled within 24 hours of your appointment OR any NO-SHOWS, will result in the voucher being void.  This is due to the fact that it does not allow our business sufficient time to fill your appointment.  After purchase Vouchers cannot be exchanged for cash or products at any time.

Cancellations

We understand that sometimes your schedule changes you may need to re-schedule or cancel your appointment. Please consider that we run a services business and lost time could be given to another client and empty appointment times are a great expense to our business. In such cases we would greatly appreciate at least 24 hours notice of any changes to your appointment. We reserve the right to charge the full fee for your appointment on your next visit, should you not contact us 24 hours prior to your scheduled time.

Any Gift Voucher bookings cancelled with less than 24 hours notice or NO-SHOWS on the day, will result in the voucher being void and  you will not be able to use the voucher at the salon for any services.

Salon Etiquette

Our salon is a peaceful retreat for you and others to enjoy. Please respect the relaxing salon harmony by turning off or switching your mobile to silent whilst in the salon.

We ask that you arrive at least 5 minutes prior to your appointment time to complete any necessary consent forms etc. Late arrivals will result in shortened treatment times or a cancellation fee to the full value of the scheduled appointment.

© Waterlily Skin & Body Therapy | Tel: 03 9589 6499 | Salon Policy